Melsi Privacy Policy

Effective October 9, 2026

Degen Logistics Inc. operates Melsi. This policy describes the information processed for Melsi's accounts, community features, messaging, and optional subscriptions. Contact degenlogistics@gmail.com for privacy questions or requests.

Information processed

• Accounts: email address, account identifier, sign-in credentials processed by Firebase Authentication, and account creation information.
• Profiles: display name, username, optional biography and profile image, preferences, and update information.
• Community activity: questions, answers, posts, comments, likes, saved items, follows, and related identifiers and timestamps, where those features are available.
• Messages: text, sender and participant identifiers, participant profile details, conversation previews, timestamps, and unread counts.
• Safety and support: blocks, reports, and information you provide when contacting us.
• Purchases: your Melsi account identifier, plan, transaction and receipt information, purchase history, and subscription status needed to validate purchases and restore membership.
• Technical information: our hosting and subscription providers process network information, such as IP addresses, and service-specific app, device, transaction, and diagnostic information needed to deliver and secure their services.

Why information is used

We use information to authenticate accounts; display profiles and community content; deliver messages; maintain social interactions; handle blocks, reports, and support; protect the service; and provide, validate, manage, and restore paid membership. RevenueCat also provides subscription reporting based on purchase information. The current Melsi app does not include advertising SDKs.

Visibility and disclosure

Profile names, usernames, avatars, biographies, and public community content may be visible to other people, including signed-out visitors. Do not put sensitive information in public content. Message recipients can copy or share messages. Messages are stored through Firebase and are not end-to-end encrypted by Melsi.

Service providers process information to perform the functions described below. Information may also be disclosed when required by law, to respond to valid legal requests, or as necessary to address abuse, fraud, or threats to safety. Access by service administrators may be necessary for support, safety, and operation.

Service providers and payments

Google's Firebase Authentication, Cloud Firestore, Cloud Storage, Cloud Functions, and Firebase Hosting provide sign-in, database, image-storage, account-deletion, and website services. Firebase privacy information explains Google's handling of information for these services.

RevenueCat processes purchase and subscription information, including an account identifier linked to your Melsi account, to validate purchases, manage membership, restore access, and provide subscription reporting. See RevenueCat's Privacy Policy.

Apple or Google processes store payments under its own terms and privacy policy. Melsi's subscription flow does not collect your full payment-card details. See Apple's Privacy Policy and Google's Privacy Policy.

Retention and account deletion

Account and activity information is kept while it is needed to provide your account and the features you use. You can request deletion in the app's account settings or through our account-deletion page. We verify that the request concerns your account. Deletion begins after you confirm the in-app request or after an external request is verified; we do not impose a waiting or retention period on the account data removed by this process. Processing takes time and is not an instantaneous or atomic operation.

The deletion process removes your Firebase sign-in account and profile, profile photos, owned questions and posts (including their discussions), your answers on other questions, stored interactions, follow and block relationships, associated reports, and conversations involving the account, including nested messages. Removing a conversation removes that conversation's stored history for both participants. Copies another person has already saved or shared outside Melsi are outside our control.

Deleting a Melsi account does not itself cancel store subscriptions or erase records held independently by Apple, Google, or RevenueCat. Their billing, fraud-prevention, legal, and service records are subject to their own requirements and retention policies. Provider-managed logs, backups, and recovery copies may remain until the relevant provider's deletion or expiration processes finish. Contact us for assistance with provider-linked records; we do not promise immediate erasure of records outside our direct control.

Security and international processing

We use service-provider authentication, access controls, and encrypted network connections for these services. No online service can guarantee absolute security. Do not share passwords or send them to support. Depending on provider infrastructure and your location, information may be processed outside your country. The linked provider privacy resources describe their processing and transfer arrangements.

Age requirements

Melsi is intended for people aged 13 or older, or the higher minimum age required in their location. It is not intended for children under 13. A parent or guardian should contact us if they believe a child below the applicable minimum age has provided personal information so that we can investigate and remove the account and information.

Your choices and requests

You can edit your profile and use the available content, block, and subscription-management controls. Contact degenlogistics@gmail.com to report safety concerns, request access, correction, or deletion, or raise another privacy concern. Depending on applicable law, you may also have rights to portability, restriction, objection, or to complain to a privacy authority. We may request information needed to verify your identity, but never your password.

Policy updates

The current policy and its effective date will be available on this page. Please review it when using new features. For questions about a change, contact the email address above.